In a world of artificial content, human-centred communications oversight is vital. This ‘soft skills’ training is on good practices when engaging with external and internal audiences.

Do you and your colleagues have to manage difficult conversations?

Does your technical team have to communicate to non-technical audiences?

We offer time-friendly, strategic, interactive communications training for your team — with in-person or online options.

Experts often struggle to explain topics simply because they take foundational knowledge for granted, leading to the use of jargon, abstract concepts, and complex explanations.

This interactive workshop will explore the fundamentals of solid communications. The discussions will be realistic, rooted in the complexity of our world, and avoid simplistic solutions.

Explore the 7 Cs in human-centred communications, and take some time to talk about…talking.

The training is up to half-a-day in person, or 2- to 3-hours online. The workshop combines presentations, group discussions, individual activities, and breakout groups. It includes full session handouts and covers:

  • Communicating feedback clearly.

  • Asking effective questions.

  • Maintaining a professional and constructive tone.

  • Navigating difficult or defensive conversations.

  • Communicating collaboratively.

  • Managing the flow of a conversation.

“Such valuable, actionable content. I’m excited to take this back to the office. Sean gave useful, practical guidelines and exercises.”- SKC workshop participant.

Sean Kelly and SKC associates will train your team on the ‘7 Cs’ of human-centred communications:

  • Controlled

  • Calm

  • Clear

  • Clarifying

  • Constructive

  • Collaborative

  • Considerate

(And you’ve heard of a ‘Swear Jar’? During this training workshop, we’ll have an ‘Acronym Jar’!)

Chat with us about 7 Cs comms training