In a world of A.I. content, effective human-centred communications is vital. This ‘soft skills’ training is on good practices when engaging with external and internal audiences.
We offer time-friendly, strategic, interactive communications training for your team — with in-person or online options.
Do you have a team that leans to the technical side? Do they have to communicate to non-technical audiences?
Do they have to manage difficult conversations?
Experts often struggle to explain topics simply because they take foundational knowledge for granted, leading to the use of jargon, abstract concepts, and complex explanations.
This interactive half-day workshop will explore the fundamentals of solid communications. The discussions will be realistic, rooted in the complexity of our world, and avoid simplistic solutions.
Take a moment to talk about… talking. Help your technical team learn how to overcome the ‘curse of knowledge’.
The training can be 2 to 4 hours long and combines presentations, group discussions, individual activities, and breakout groups. It includes full session handouts and covers:
Communicating feedback clearly.
Asking effective questions.
Maintaining a professional and constructive tone.
Navigating difficult or defensive conversations.
Communicating collaboratively.
Managing the flow of a conversation.
Sean Kelly and SKC associates will train your team on the ‘7 Cs’ of impactful communications:
Controlled
Calm
Clear
Clarifying
Constructive
Collaborative
Considerate
(And you’ve heard of a ‘Swear Jar’? During this training workshop, we’ll have an ‘Acronym Jar’!)